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Software Solutions
Call Queuing and Distribution
If staff are busy when a call arrives callers can be queued by PhonePresence. Music on hold is provided and the caller has the option to leave voicemail after a preset interval.
Reassurance messages and queue position can increase customer satisfaction and retention.
Callers can then be transferred to staff in accordance with pre-determined distribution patterns that ensure enquiry handling efficiency. Calls can be distributed according to availability, to spread the load, or to match a skill set.
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IT Support and Software Development
Feptias IT solutions for Hertfordshire and London, specializing in voice technology systems such as Envox, Asterisk, TeleVantage, UltraVox. Software development includes systems analysis, data structure and application design. |
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| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
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| TeleConferencing |
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.
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| Branch Locator |
Branch Locator provides your Business with a Single National Phone Number connecting your callers with the right Branch or Sales Office.
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| IVR Services |
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
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