Small Business Edition Terms and Conditions

Small Business No-obligation Trial

The Online Signup Small Business Trial allows the service to be fully tested for one month at a cost of £25 with no obligation to continue with the service if the trial account is not upgraded to a full monthly rental account.

In the event of the trial account being upgraded, PhonePresence will reclaim the cost of any transactions during the trial, plus the purchase price if the chosen number was priced, plus the £5 free credit.

Terms and Conditions

	Any setup fees payable in full prior to number allocation.
	Monthly fees are invoiced on the first working day of the month and must be paid in full by the 7th day of the month for service to continue.
	Transaction fees are invoiced for the previous month and must be paid in full by the 7th day of the month for service to continue.
	The maximum credit to be extended on transactions in any given month is £10. If further credit is required, bundles should be purchased or the customer is required to take a corporate service. Services will be disabled automatically if this credit limit is exceeded.
	Services will be disabled automatically if this credit limit is exceeded.
	Acceptable payment methods are Direct Debit and approved credit card only. Cheques are not accepted.
	Customers choosing to pay by credit card are responsible for ensuring that valid credit card details are available at X-on prior to fees being due in each month.
	There is no minimum period for monthly fees.
	Cancellation of the service part way through the month will not result in the refund of any transaction fees incurred or monthly rentals.
	VAT Applies to all prices at current rates.
	X-on may apply changes (increases or decreases) to transaction fees and monthly fees in response to changes from the network operator. A 30 day notice period will apply.
	The customer must maintain a valid email address through the administration site in order to receive updates and electronic invoices.
	All invoices will be sent automatically in electronic format and no paper copies will be sent.
	Call minutes are billed in per second increments with no minimum call or set up charges.
	X-on reserves the right to cease services without notice if it has grounds to believe that they are being used for fraudulent or illegal purposes.
	Any bulk SMS sent must comply with the requirements of current marketing regulations, including but not limited to, those of the Wireless Marketing Association.
	Voice services are allocated a maximum of 30 concurrent calls per number without prior arrangement.
	No service level guarantees are made on calls made from or delivered to VOIP handsets or softphones.
	X-on undertake to provide availability of non-VOIP based inbound numbers and outbound dial services of 99%. Should X-on fail to provide this availability in any given month, a refund of that months rental (excluding transaction costs and bundle charges) will be made. This is the limit of X-on’s liability for loss of service.
	X-on make no guarantees for suitability of third party telecommunications devices and services for use with these services, other than those which are specifically recommended, for example VOIP softphones.
	PhonepayPlus have regulated that services using an 0871 number must inform callers of the tariff where the number is advertised.