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General Terms and Conditions |
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| The following is in addition to specific terms and conditions that may be discussed in relation to individual services. The Terms and Conditions are written in plain English to avoid misunderstandings in the event of a query arising, rather than in the spirit of a legally binding contract. |
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| Parties |
| 1. |
Unless otherwise agreed, the agreement will be between Storacall Technology Ltd, trading as and known hereunder as 'PhonePresence' and PhonePresence's single customer known hereunder as the client. |
| Payment |
| 2. |
Set-up fees will be normally payable 1 month prior to service commencement unless otherwise agreed. |
| 3. |
Set-up fees will be refundable only in the event that PhonePresence fails to provide the service as agreed by the date agreed. |
| 4. |
PhonePresence commits to provide services as agreed in writing or verbally only upon receipt of set-up fees. |
| 5. |
Transaction fees will be payable within 14 days of invoice in order that service is to be maintained. |
| 6. |
Outpayments of revenue received from carriers will be only made after revenue has been received from that carrier to X-on. This is typically 35-45 days after the end of the month in which the revenue was accrued. |
| Continuity and Performance of Service |
| 6. |
PhonePresence aims to provide the client with 100% availability of service. PhonePresence will, however, accept no liability for loss of revenue, damage to business or other problems encountered due to non-availability of service caused by any reason. |
| 7. |
PhonePresence will inform clients of any known periods of non-availability together with full reasons for this non-availability. |
| 8. |
In the unlikely event of scheduled downtime being required to upgrade services or equipment, PhonePresence will only do this will full consent of the client and at a time when minimum inconvenience is caused to the client and the client's customers. |
| 9. |
PhonePresence wishes to provide sufficient bandwidth (either in terms of data availability or simultaneous telephone or fax calls) in order service all the client's transactions. It is in the interest of both PhonePresence and the client that realistic traffic predictions are supplied and that increases in traffic due to promotion are forecast. |
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| 10. |
PhonePresence will provide services to perform to agreed criteria, provided that realistic traffic predictions have been provided. Instances of failure to meet response agreements should be informed to PhonePresence preferably in writing at the earliest opportunity. |
| Products and Content |
| 11. |
Supply of products and content (e.g. text, data, pictures or sound) is a contractual arrangement between the client and the client's customers. |
| 12. |
PhonePresence will not take liability for the client's failure to supply products ordered through an PhonePresence service. |
| 13. |
Where payments are received for Products or Content, either through Merchant facilities, Premium Rate calls or other means, these payments will be directly to the Client and not to PhonePresence. |
| 14. |
In the case of telephone Premium Rate services, the client is the Service Provider and is responsible for abiding by the relevant PhonepayPlus regulations for such services. |
| Cancellation |
| 15. |
Other than for reasons in the above sections, PhonePresence requires 30 days cancellation in writing before services are discontinued. |
| 16. |
Other than for reasons in the above sections, PhonePresence will give 30 days cancellation in writing before services are discontinued. |
| 17. |
Upon cancellation, all rights to recordings, telephone numbers, email addresses, web content and other resources that may be offered as part of the service revert to PhonePresence. |
| 18. |
The client should ensure that email, fax, telephone and Internet traffic is not forwarded to PhonePresence addresses after the service has been terminated. |
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| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
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| Mobile PBX |
Mobile PBX provides a comprehensive mobile business phone system.
More Info... |
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| TeleConferencing |
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.
More Info... |
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| IVR Services |
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
More Info... |
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