PhonePresence News

Hosted Call Centre and Virtual Switchboard

PhonePresence News Releases provide useful updates for clients, press and contacts on PhonePresence product updates, enhancements and development.

For X-on Company News click here.

News Releases

June 2008: Speech Recognition and SMS Services
New speech recognition feature for PhonePresence users...

February 2008: Call Centre and Customer Services Summit
X-on at the Call Centre and Customer Services Summit...

December 2007: Ofcom 0870 Changes
Ofcom changes to 0870 revenue sharing...

January 2007: TeleConference
Hold a low cost phone conference now...

December 2006: PhonePresence Admin Developments
PhonePresence automated support system automatically informs clients...

September 2006: PhonePresence Virtual Switchboard
PhonePresence virtual switchboard and call centre solutions...

June 2006: PhonePresence Product Structure
PhonePresence is a suite of switchboard products directed at different business sectors...

December 2005: PhonePresence Web Admin
Fully customisable front end with advanced back-end security...

November 2005: PhonePresence Redundancy and New Features
London installation provides further resilience and protection...

September 2005: VoIP Inbound Solutions
VoIP inbound solutions and outsourced call handling...

December 2004: Upload Prompt Files to PhonePresence
Upload prompt files to PhonePresence over the Internet...

September 2004: PhonePresence Call Introduction
Call Introduction - information about the source of the call...

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ISO 9001 is an internationally recognized Quality Management System standards certification

Automated Support

The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.

The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry.

TeleConferencing

TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.

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Branch Locator

Branch Locator provides your Business with a Single National Phone Number connecting your callers with the right Branch or Sales Office.

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IVR Services

The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.

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