News February 2008: Call Centre and Customer Services Summit

Call Centre and Customer Services Summit 3-4 March 2008

We are pleased to announce that we will be exhibiting at the Call Centre and Customer Services Summit next week.

Together with our partners Safeguard999, we will be discussing our PhonePresence virtual call centre. For business continuity purposes, this can provide hot standby to call centre technology, delivering calls to VOIP, landline and mobile with full management reporting and network call recording. It is part of a BC suite of products that also provide voice and SMS notification and high capacity voice noticeboard for when something goes wrong, or even as the core technology for a distributed call centre.

Our One Number services use a variety of techniques including speech recognition and location detection to route calls to a local branch on the network.

Or you may be interested in an SMS to Call number. Customers can text a keyword to one of our shortcodes and automatically get a live call back, suiting impulse purchases and TV or Radio advertising. X-on has a wide range of integrated voice and SMS products.