 |
| |
News December 2005: PhonePresence Web Admin
Version 2 PhonePresence Web Admin now LIVE
The next release of the PhonePresence Web Administration area is now live using a vastly improved interface. A link to the previous version of the Web Admin is provided below the login for customers not ready to make the switch.
The new Interface features a fully customisable front end with advanced back-end security.
Version 2 Web Admin Features:
 |
New, interactive, customisable icon-based user interface |
|
White-label branding capability (service administrators can customize the colours, logo and icons of the product to suit their business) |
|
Recycle Bin, allowing you to recover accidentally deleted items |
|
Play back recorded conversations and voicemails over the web |
|
Integrated support contact and context-sensitive Help pages |
|
Phone Book giving a quick reference to names and numbers within your service |
|
Upload recorded phone prompts via the web |
|
Configure your entire phone system over the web |
Features intended for Future Versions:
|
More responsive facility for updating Timers |
|
Enhanced Reporting capabilities |
|
Increased white-label features such as product name |
|
Increased system admin/accounts features |
|
Live monitoring of active statistics |
|
Create, maintain and activate Alerts |
|
Enhanced Help and 'How to Use' Information |
PhonePresence Features:
Upload Prompts
Uploading of pre-recorded Prompts is straightforward via the Web Admin. Click on the Prompts icon, followed by 'Add New Prompt'. Following naming and classification, browse to the location of the recorded file on your local PC and then Save. The Prompt is now available for use. The file should be in the .wav format which is a PC standard and exportable from most recording programs.
For more information please call our Sales Team on 0333 332 0000.
|
 |
| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
|
| Mobile PBX |
Mobile PBX provides a comprehensive mobile business phone system.
More Info... |
|
| TeleConferencing |
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.
More Info... |
|
| IVR Services |
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
More Info... |
|
