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News September 2005: VoIP Inbound Solutions
X-on Outsourced Call Handling
X-on is a provider of outsourced call handling solutions, largely inbound. Products include a virtual switchboard aimed at SME's (PhonePresence), and bespoke and call centre solutions adopted by a range of corporate clients.
We support a broad feature set, incorporating group distribution, call queuing, IVR, SMS integration, call recording, web administration etc.
The products are aimed at the business rather than domestic marketplace. Currently we deliver traffic by SIP as well as our TDM Interconnect, but we are finding an increasing market demand to be able to integrate with VOIP Providers.
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| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
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| Mobile PBX |
Mobile PBX provides a comprehensive mobile business phone system.
More Info... |
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| TeleConferencing |
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.
More Info... |
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| IVR Services |
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
More Info... |
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