PhonePresence Switchboard Product Features Comparison

A comparison chart of the PBX style features offered by the PhonePresence product range, comparing Corporate Switchboard and Call Centre Features with the Small Business Edition.

Feature Categories

Capacity Call Centre Corporate Small Business Users 1 - 9999 1 - 9999 1 - 5 Groups (Departments) 1 - 9999 1 - 9999 1 - 8 VoIP Softphones 1 - 9999 1 - 9999 1 - 5 Inbound Main Numbers As Required As Required 1 0871 10ppm Flat Rate National Number 0844 5ppm Flat Rate Lo-Call National 0800 0808 0ppm Freephone Number 0808 only +44870 UK National Rate Number   0207 London Number Use of PhonePresence with Existing Inbound Connections   Inbound Direct Dial Numbers for Users 1 - 9999 1 - 9999 1 - 5 Active Target Phone Numbers per User 8 + VoIP Number 8 + VoIP Number 4 + VoIP Number Simultaneous Calls 60 30 30 Call Recording Retention Time 3 Month Standard 3 Month Standard

Call Handling Call Centre Corporate Small Business Greeting Message Departmental Selection Menu Personnel Selection Menu Automated Attendant (Dial Extension Number) Customizable IVR Trees   Inbound and Outbound Call Recording   Call Transfer Advice Call Reject Option (Answering Machine Detection) Call Queuing to Departments Flexible Call Queuing Reassurance   Call Queue Monitor / Wallboard     Queue Position Announcements   Jump from Queue Options   Overflow Queues and Groups   ACD Distribution Patterns   Skills Based Routing     Agent Status Monitor / Wallboard     SMS and Email Missed Call Alerts   Caller Number Routing and Messaging Optional   Voice Noticeboard     Transfer to Landlines Transfer to Mobiles Transfer to VoIP Phones Group Simultaneous Ringing Optional   Call Blending     Screen Popping     Hold Caller (Mute) Music on Hold Transfer Caller to Other User or Dept. Auto Timer for Night, Lunch, Weekend Modes Holiday Timers   PIN Controlled Access   Dynamic Route Selection for Failover   Call Scripting / Data Capture Optional     Database Integration Optional

Voicemail Call Centre Corporate Small Business Departmental Mailboxes 1 - 8 Personal Mailboxes 1 - 5 Customized Greetings Automated Voicemail Transfer (Users) Automated Voicemail after Too Long in Queue (Depts) Time of Day / Calendar Voicemail SMS Paging of New Messages Web Access to Messages   Email Forwarding of Messages as Attachments Dial in to Retrieve Messages New and Saved Messages Time and Date of Message Arrival Multi-Part Messages / Data Capture

User Control Call Centre Corporate Small Business Phone Web Phone Web Phone Web Log in/out of Numbers Log in/out of Groups       Access Voicemail Messages Record Voicemail Greeting and Name Change Numbers (e.g. Mobile Number)       Create Temporary Login Number View Recent Missed and Received Calls       Send SMS to Users and Groups       Change Password

System Administrator Control Call Centre Corporate Small Business Phone Web Phone Web Phone Web Agent Activity Reports           Agent Activity Monitor PC Based         Call Monitoring (Optional)           Conversation Recording     Override Auto Timer Change Timer Settings       Record System Messages Administer Groups and Members       View Inbound Call Traffic Reports       View Outbound Call Traffic Reports (from VoIP Phones)       Change Control Panel Visual Settings       Change User Details and Passwords