PhonePresence Disaster Recovery Features

PhonePresence DR provides business continuity via a mirror of your existing PBX incorporating switchboard style features with the additional flexibility of comprehensive online administration.

A comprehensive array of switchboard and call centre features are available to the PhonePresence Disaster Recovery user. In fact the feature set is so extensive it would be extremely costly to setup a similar in-house backup system.

With no hardware to maintain or setup PhonePresence DR is both cost effective and resilient as your backup is hosted by X-on using dual data centres in London and Suffolk.

Switchboard and Call Centre Features

Available features include acd, call queuing and recording, voicemail and voice noticeboard, call statistics and reporting, skills based routing, extensive monitoring and web administration.

As part of a DR package we can construct a feature set that best suits your business needs and which provides the most effective replication or enhancement of your existing communications systems.

For details on individual features review the Call Centre Feature Set.

If you need more information or clarification then please Contact Us or call our Sales Team on 0800 075 0075.

Disaster Recovery

Service

DR Overview

Features

DR Features
Terms and Conditions

Example Scenarios

Cut Communications

ISO 9001 is an internationally recognized Quality Management System standards certification

Automated Support

The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.

The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry.

TeleConferencing

TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.

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Branch Locator

Branch Locator provides your Business with a Single National Phone Number connecting your callers with the right Branch or Sales Office.

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IVR Services

The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.

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