PhonePresence All the Features and more of the most advanced In-house Solutions
PhonePresence All the Features and more of the most advanced In-house Solutions
080 0075 0075
 

PhonePresence Corporate Virtual Switchboard Features

The Corporate Edition of PhonePresence offers a comprehensive list of Switchboard style features with the additional flexibility of online administration. Links to individual Corporate Virtual Switchboard feature descriptions are provided below.

Feature Categories


Capacity
Call Handling
Voicemail
User Control
System Administrator Control

Capacity



Users 1 - 9999
Groups (Departments) 1 - 9999
VoIP Softphones 1 - 9999
Inbound Main Numbers As Required
0871 10ppm Flat Rate National Number - Revenue Generating
0844 5ppm Flat Rate Lo-Call National - Revenue Neutral
0800
0808
0ppm Freephone Number
+44870 Internationally Accessible UK National Rate Number
0207
0203
London Number
Use of PhonePresence with Existing Inbound Connections
Inbound Direct Dial Numbers for Users 1 - 9999
Active Target Phone Numbers per User 8 + VoIP Number
Simultaneous Calls 30
Call Recording Retention Time 3 Month Standard
View Details as Full Page

Call Handling



Greeting Message
Departmental Selection Menu
Personnel Selection Menu
Automated Attendant (Dial Extension Number)
Customizable IVR Trees
Inbound and Outbound Call Recording
Call Transfer Advice
Call Reject Option (Answering Machine Detection)
Call Queuing to Departments
Flexible Call Queuing Reassurance
Queue Position Announcements
Jump from Queue Options
Overflow Queues and Groups
Call Distribution Patterns
SMS and Email Missed Call Alerts
Caller Number Routing and Messaging Optional
Transfer to Landlines
Transfer to Mobiles
Transfer to VoIP Phones
Group Simultaneous Ringing Optional
Hold Caller (Mute)
Music on Hold
Transfer Caller to Other User or Dept.
Auto Timer for Night, Lunch, Weekend Modes
Holiday Timers
PIN Controlled Access
Dynamic Route Selection for Failover
Speech Recognition
View Details as Full Page

Voicemail



Departmental Mailboxes
Personal Mailboxes
Customized Greetings
Automated Voicemail Transfer (Users)
Automated Voicemail after Too Long in Queue (Depts)
Time of Day / Calendar Voicemail
SMS Paging of New Messages
Web Access to Messages
Email Forwarding of Messages as Attachments
Dial in to Retrieve Messages
New and Saved Messages
Time and Date of Message Arrival
View Details as Full Page

User Control

By Phone By Web
Log in/out of Numbers
Log in/out of Groups -
Access Voicemail Messages
Record Voicemail Greeting and Name -
Change Numbers (e.g. Mobile Number) -
Create Temporary Login Number
View Recent Missed and Received Calls -
Send SMS to Users and Groups -
Change Password -
View Details as Full Page

System Administrator Control

By Phone By Web
Conversation Recording
Override Auto Timer
Change Timer Settings -
Record System Messages
Administer Groups and Members -
View Inbound Call Traffic Reports -
View Outbound Call Traffic Reports (from VoIP Phones) -
Change Control Panel Visual Settings -
Change User Details and Passwords -
View Details as Full Page

If you need more information or clarification then please contact us or call our sales team on 0800 075 0075.

Corporate PBX

Service


Corporate Overview

Features


Corporate Features
Service Comparison
Caller Prompts
Terms and Conditions

Example Scenarios


Staff in the Field

Corporate Clients


Client Testimonials
Corporate Pricing
Pricing for the Corporate Service is on a quotation basis. Our Sales Team will assess your requirements and offer suggestions and options to ensure all your telecoms needs are met at the lowest possible cost.

Corporate PBX is aimed at levels of business that require individual tailoring, and as some bespoke development may be involved, pricing is on a per project basis.

Outsourcing your telecoms will provide considerable savings over in-house systems and PhonePresence has the capacity and experience to maximize those savings. To discuss your requirements with our Sales Team please call 080 0075 0075 or via email.
ISO 9001 is an internationally recognized Quality Management System standards certification
X-on are members of CISAS, an independent dispute resolution service for communications providers and their customers
Automated Support
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.

The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry.
TeleConferencing
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.

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Branch Locator
Branch Locator provides your Business with a Single National Phone Number connecting your callers with the right Branch or Sales Office.

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IVR Services
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.

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