PhonePresence Corporate Client Testimonials:

Tenpin Ltd.

X-on - Tenpin One Number Set Up

"When investigating the cost of setting up a Generic telephone number for 40 TenPin Bowling sites across the UK, Tenpin Ltd had previously been deterred from this method of telecommunication due to the set up and maintenance costs involved with such a system."

"X-on were recommended to Tenpin Ltd via a smaller agency specialising in on-hold music systems and were asked to pitch for the set up and maintenance of a single number telephone system that would enable TenPin to promote its business generically, whilst offering enhanced customer service."

"X-on were able to match and even over deliver on proposals that were put forward by other larger better known organisations, at a fraction of the cost. The initial proposal appeared almost too good to be true and much re-assurance was needed from X-on to convince Tenpin Ltd that all promises could be delivered."

"Four years down the line and all at Tenpin are delighted by the service that X-on continues to deliver on a daily basis. The set up and implementation of the project was totally pain free, we couldn't have dealt with a more competent supplier or a more friendly team of people."

"Opportunities and solutions are constantly being put forward to us by the team at X-on, and if ever we have an issue they will solve it. I look forward to a long a fruitful relationship with this organisation and mutually beneficial developments for the future."

"We approached X-on with the need for a fully integrated call centre solution which enabled call transferring to India, and throughout out network, cost effectively. X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent."

"The Edge Group required a virtual call centre solution that was feature rich but at the same time with a low per agent cost for our call centre in Sri Lanka. The Edge Group provides call centre services for major UK clients and PhonePresence was an ideal choice."

"Using cost effective VoIP technology, calls are transferred from the PhonePresence equipment in Suffolk, to our call centre in Sri Lanka and we're able to transfer calls internally when required - basically its everything you would expect to find in a PBX with call queuing and Automatic Call Distribution. PhonePresence works with my existing phone lines and handsets."

"I find the support team to be friendly, flexible and welcoming and they have moved quickly to handle my complaints or requests. PhonePresence has the capability to use VoIP or regular telephone routes at the touch of the button (on a web interface) so I can manage the quality of my phonecalls by changing transfer routes when I want to."

"In short, the PhonePresence team provide a cost effective virtual switchboard service with a focus on customer service which makes me feel like a valued client."