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PhonePresence Corporate Client Testimonials:
| Community Money Advice (CMA) is a national charity that enables community groups to establish local debt advice centres, through the provision of a range of services including: industry standard training; LSC approved sample policies and procedures; a freephone Adviceline; regional mentors; administration software and information resources.
CMA ported their 0800 number to the PhonePresence Corporate service and benefit from the efficient management of their calls.
"We are very happy with the service you are providing: the system does just what we want it to, it is easy to monitor and administer, and it is stable. In addition, your support team respond quickly to enquiries and requests, and complete any work required both promptly and efficiently. Finally, the overall service provided is very good value."
John Franks
Operations Manager
www.communitymoneyadvice.com
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| CarHireUK is a vehicle rental company operating a travel web site www.car-hire-uk.com with a branch network throughout the UK. We needed a telephone system which enabled us a cost effective call centre solution.
"We approached X-on with the need for a fully integrated call centre solution which enabled call transferring to India, and throughout our network, cost effectively. X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent."
Mike Goodwin
Managing Director
www.car-hire-uk.com
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| The Edge Group provide Business Process Outsourcing (BPO) solutions for non-core processes giving the smart company time to focus on their core business and maximise profit.
"The Edge Group required a virtual call centre solution that was feature rich but at the same time with a low per agent cost for our call centre in Sri Lanka. The Edge Group provides call centre services for major UK clients and PhonePresence was an ideal choice."
"Using cost effective VoIP technology, calls are transferred from the PhonePresence equipment in Suffolk, to our call centre in Sri Lanka and we're able to transfer calls internally when required - basically its everything you would expect to find in a PBX with call queuing and Automatic Call Distribution. PhonePresence works with my existing phone lines and handsets."
"I find the support team to be friendly, flexible and welcoming and they have moved quickly to handle my complaints or requests. PhonePresence has the capability to use VoIP or regular telephone routes at the touch of the button (on a web interface) so I can manage the quality of my phonecalls by changing transfer routes when I want to."
"In short, the PhonePresence team provide a cost effective virtual switchboard service with a focus on customer service which makes me feel like a valued client."
Ravi Raveendran, Managing Director
www.e-edge.biz
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Outsourced Telephony for UK and International Business
The following is a small selection of Clients who have had phone and SMS services hosted by PhonePresence parent company X-on.
Client references may be provided upon request. All information is provided in commercial confidence.
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HSBC |
Phone service for HSBC internal communications |
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Sainsbury's |
Cash Management and Text Competition services |
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BT |
Phone service for BT internal and customer communications |
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Kelloggs |
On-pack Kelloggs phone competition |
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Standard Life |
Standard Life management information service |
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Hallmark Cards |
Mobile product ordering service for Hallmark |
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Ladbrokes |
Information service for Ladbrokes |
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Buckingham Palace |
Buckingham Palace phone and fax information service |
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Jucee Squash |
SMS competition for Jucee Squash |
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| Corporate Pricing |
Pricing for the Corporate Service is on a quotation basis. Our Sales Team will assess your requirements and offer suggestions and options to ensure all your telecoms needs are met at the lowest possible cost.
Corporate PBX is aimed at levels of business that require individual tailoring, and as some bespoke development may be involved, pricing is on a per project basis.
Outsourcing your telecoms will provide considerable savings over in-house systems and PhonePresence has the capacity and experience to maximize those savings. To discuss your requirements with our Sales Team please call 0333 332 0000 or via email. |
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| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
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| Mobile PBX |
Mobile PBX provides a comprehensive mobile business phone system.
More Info... |
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| TeleConferencing |
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.
More Info... |
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| IVR Services |
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
More Info... |
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