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PhonePresence Company Information
PhonePresence Virtual Switchboard is included in the X-on range of products. X-on was created in April 2000 specializing in hosted IVR solutions including virtual switchboard and call centre plus non-geographic one number solutions.
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Multiple BT ISDN30 circuits |
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In house database and web servers |
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Intel Dialogic technology |
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WAP gateway with dial in access |
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Inbound and outbound SMS connections |
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Wide voice numbering range |
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On-line transactional statistics and reporting infrastructure |
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Secure communication centre |
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| Infrastructure |
| Connections |
Multiple ISDN direct fibre connections to fixed and mobile networks and the Internet |
| Hardware |
Fault tolerant servers in fail-over configurations. Intel-Dialogic connectivity |
| Software |
Microsoft 2003 + SQL Server framework supporting voice, text and communication applications created with industry acclaimed toolkits |
| Billing |
Range of voice and text tariffs ranging from free to user (0800, free text) through local and national rate (0845, 0870) to premium (087, 09 and shortcode text billing) |
| Credit Card |
Links to third party Payment Service Providers for on-line transactions |
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| Technologies |
| Voice Telephony |
Voice processing
Inbound and outbound call processing and routing Voice and DTMF Recognition
High Volume Voice Messaging |
| SMS |
High volume resilient connections to networks
Inbound and outbound SMS
Text or binary (WAP Push, bookmarks and content)
Range of tariffs |
| Internet |
Linking voice and text to web data
Real time call and text statistics and management
Client specific control panels
Billing Systems |
| WAP/WML |
Mobile data services
WAP content download
WAP data sites |
| Email/XML/FTP |
Modular connection to third party data sources |
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Corporate Outsourced Telephony
X-on has been born from the Storacall Group of Companies, where there has been over 30 years experience in Voice and Data technology.
The company was launched to focus on the benefits that the outsourcing of fixed and mobile telephony services, which integrate voice, data and messaging, can offer to business.
X-on has an wide understanding of both commercial and technological issues and experience in bringing technology solutions to top 100 companies in a variety of industries.
| X-on Products |
X-on Outsourced Telephony and Hosted Call Centre
X-on supply outsourced fixed and mobile telephony services integrating voice, data and messaging. Hosted distributed call centre, virtual switchboard, outsourced ivr, voice and sms alert, one number solutions, card by phone, micro billing, mms. |
FlexyBill Phone & SMS Micro Billing
FlexyBill Micro Billing and Pay for Product systems give your customer the choice of how to pay for low value products and services. Billing by telephone, SMS and premium rate, credit card processing and per transaction charging for small value items. |
999Alert Business Continuity and Disaster Recovery
999Alert is a suite of Disaster Recovery and Business Continuity applications encompassing products ranging from off-the-shelf inbound and outbound information services, to bespoke crisis management systems integrating with existing DR infrastructure and technology. |
Axontek Marketing and On-Pack Promotions
Axontek are the UK specialists in phone and SMS based on-pack promotions and self-liquidating campaigns. We provide all the interactive premium rate phone services necessary for voice and SMS competitions, plus the support to make your on-pack campaigns a success. |
Mirror Audio Music and Messages on Hold
Mirror Audio supplies Music on Hold and recorded Phone Message Services to blue chip clients. Our professionally recorded messages and quality music are contoured to the telephone network. Phone, ACD and IVR prompts. |
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| Automated Support |
The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.
The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry. |
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| TeleConferencing |
TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.
More Info... |
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| Branch Locator |
Branch Locator provides your Business with a Single National Phone Number connecting your callers with the right Branch or Sales Office.
More Info... |
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| IVR Services |
The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.
More Info... |
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