Call Recording
Integrated or Stand Alone
Call Recording can be configured as part of the PhonePresence Call Centre and Corporate Editions. It is also available as a stand alone product for suitable businesses. Options are available for Landline, VoIP and Mobile Phones.
Your calls are routed through X-on’s network, recorded and stored by us. The recordings are kept on our servers in a secure environment that cannot be accessed externally except by authenticated users. You do not need to install any special equipment on your site.
Mobile Recording
X-on has an innovative and very cost-effective method of recording mobile calls that doesn’t require you to purchase additional equipment.
Good Business Practice and Legal Compliance
Where businesses such as financial services, mortgage agents, insurance brokers, solicitors and banks conduct business over the phone it can be useful to record calls. For certain businesses this is a mandatory requirement for client orders and transactions.
Call recording has a number of further benefits, such as:
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Dispute resolution |
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Transaction verification |
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Staff training |
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Customer activity tracking and billing |
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Aide-memoire |
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Legal protection for both business and staff |
Our customers often find that the company phone bill is reduced because private calls are no longer made on company phones.
Regulations for Financial Organisations
The Financial Services Authority (FSA) have regulated that all phone conversations and electronic communications relating to client orders in the equity, bond and derivatives markets must be recorded and securely archived for at least 6 months.
The FSA also strongly advises that all phone conversations be recorded as a protective measure. If you’re affected by this legislation you need to implement mobile call recording.
An increasing number of firms record their calls as an insurance against false claims. Worth review is an article from the Ombudsman: 'The importance of telephone recordings'.
For further information on Call Recording please Contact Us, or call Sales on 0333 332 0000.
