PhonePresence Call Centre Supervisor Console

Control and Feedback for the Call Centre Supervisor

The Supervisor Console is a Windows based application that runs on the PC of a Call Centre Supervisor to provide instant visual feedback of the handling of inbound calls.

A real time queue display shows the number and duration of calls in the queue and can be made visible on a large plasma screen, or similar wall mounted monitor, to replace an old style call centre wallboard.

Call Centre Agent Status

The status of each agent is available, again updated in real time to show important call status and duration information so as to highlight individual problems or situations.

A recent call list is updated immediately calls are completed.

The Supervisor Console is an event driven application that connects to X-on's data through industry standard XMPP, making it easy to configure through corporate networks and firewalls.

PhonePresence Supervisor Console provides control and feedback for the call centre supervisor

If you need more information or clarification then please Contact Us.
Or call our sales team on 0800 075 0075.

Call Centre Solutions

Service

Call Centre Overview

Features

Call Centre Features
Service Comparison
Caller Prompts
Terms and Conditions

Call Centre Modules

Customer Survey
Supervisor Console

Call Centre Clients

Client Testimonials

Call Centre Pricing

Pricing for the Call Centre Service is on a quotation basis. Our Sales Team will assess your call handling requirements and develop a call centre solution that fulfils your business requirements at the lowest possible cost.

PhonePresence Call Centre is highly customizable, and as bespoke development may be involved, pricing is on a per project basis.

Outsourcing your telecoms will provide considerable savings over in-house systems and PhonePresence has the capacity and experience to maximize those savings. To discuss your requirements with our Sales Team please call 080 0075 0075 or via email.

ISO 9001 is an internationally recognized Quality Management System standards certification

Automated Support

The Automated Support System informs our clients on progress of their support queries, an email being issued at the various stages of the investigation into their enquiry.

The Support Web Page logs support issues directly into our database for the attention of the Support Team, saving time and speeding up the resolution of an enquiry.

TeleConferencing

TeleConferencing allows Business to conduct meetings, update staff and inform customers via Phone Conference.

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Branch Locator

Branch Locator provides your Business with a Single National Phone Number connecting your callers with the right Branch or Sales Office.

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IVR Services

The PhonePresence Hosted Phone System can be used for an extensive array of General IVR applications but with the cost savings and ease of maintenance provided by Outsourcing.

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